How To Troubleshoot Computer Printing Problems

First, begin with an area that may have been overlooked originally. And start by making sure the printer is turned on, has paper, has completed its power-on self-test, and is ready to print.

Next, are there any error messages on the printer’s display? If so, they’ll need to be resolved before you may be able to print. Paper jams are the most common. And low ink or toner errors are a close second.

Check the status of the printer in the “Devices and Printers” section of the control panel. Is the printer online or possibly set to “Use Printer Offline”? If so the printer must be put back online.

Next, are there excessive print jobs in the printer’s queue? If so, clear them all out and try printing your document again.

If it’s a networked printer, and it hasn’t been assigned a static ip address, the printer’s ip address may have changed. Check the printer’s configuration for its current ip address, and if needed, make adjustments to your computer’s tcp/ip printer port settings to reflect the updated printer ip address.

If the printer is networked and you’re printing to it thru a print server, restart the print server to see if it clears up the printing problem.

If you’re printing to a printer that has been shared by another user or workstation, check that shared workstation for any print jobs in its printer queue and remove them. Afterward, try to print your documents once again.

And then last if you’re connected to a wireless network, make sure that you have an adequate wireless signal. And if the printer is also wireless check its wireless signal as well.