Healthcare IT Support Services
We have been providing IT support services for clients that work in the healthcare industry since 2003. With medical practices ranging in size from only 2 employees, up to much larger facilities such as hospitals, medical centers and clinical labs that employ a vastly larger staff of 100 employees or more.
We have extensive experience supporting clients that work in this particular industry. We also offer a range of technology support and solutions that have been tailored specifically for medical practices. From 24/7 helpdesk services to assist your staff in resolving issues that may reduce their productivity with working with patient data, to more complex issues such as disaster recovery and network security. With our large range of healthcare technology solutions, you can rest assured that your practice will have quick and uninterrupted access to your critical medical information, patient records or scheduling data that your particular business will need during each work day.
Over the years we have worked with electronic medical record software (EMR) such as, but not limited to:
- Practice Partner
- Electronic Medical Data Systems (EMDS)
- eClinical Works (Ecw)
- Greenway
- MD-Reports
- Athenahealth Electronic Health Records
- Sage EHR
- Allscripts Professional EHR
- Dentrix
- EZDental
Plus several other electronic medical record packages.
Call Us Today To Schedule an Onsite Consultation
Phone: 1-877-270-0001 Ext 2
Helpdesk Services
With a waiting room full of scheduled patients and also walk-ins, there is little time for slow downs caused by limited electronic medical record access, printing issues, patient insurance card scanning issues, problems verifying insurance because of internet access outages, etc. With a call to Smith Technical Resources, in most cases we can resolve your technical problems efficiently and in the shortest time possible, by phone, remote or with our timely onsite support services. We provide both break-fix and also contract computer services for your convenience.
Networked Equipment Monitoring
To reduce the possibility of bottle necks caused by your staff’s inability to access the medical information that they need, we offer packages that include comprehensive equipment monitoring. And that equipment includes, but is definitely not limited to:
- Desktop Computers
- Database and File Servers
- Printers and Copiers
- Routers and Access Points
- IP Cameras and Digital Video Recorders
- Access Control Systems
- And a host of other devices
With our proactive equipment monitoring services, we can resolve a great deal of software and equipment configuration related issues before they become worse and cause down time for your particular medical practice.
Automated and Secure HIPAA Compliant Offsite Backup Services
Since the legal requirements for both accessing and also storing medical information are more strict, we can provide your healthcare facility with a completely HIPAA Compliant solution for archiving your sensitive patient data. We provide a multi layered approach with your data backups. Which involves encrypted local backups and also offsite backups that are mirrored across multiple data centers for added protection. All backup data is first encrypted with your private key, staged and then uploaded to our secure servers in an encrypted state. And in case of an unexpected data loss at your medical practice, you can quickly get access to your securely stored files from anywhere that you have Internet access. And restore that protected data in an efficient manner limiting any downtime.
Medical Industry Experience
As we may have mentioned before we have several years of experience working with a large range of clients that work in the medical industry. And some of those clients include:
- Primary Care Providers
- Surgery Centers and Specialists
- Hospitals
- Medical Labs
- In Home Care and Assistance Providers
- Assisted Living Facilities
Call Us Today To Schedule an Onsite Consultation
Phone: 1-877-270-0001 Ext 2
